Faqs | Gilbert, AZ
Does URBAN Medical in gilbert have qualified medical staff, and what are their credentials?
Yes. Our clinical team in Gilbert is board-certified, extensively vetted, and brings 75+ years of combined experience. Many of our providers are national trainers and international speakers in aesthetics. Credentials include BSN, RN, CNI, MPH, MS-PA-C, Master Aesthetician, FNP-C,DNP,APRN,AGACNP-BC
How long has URBAN Medical been operating in Gilbert, AZ, and what experience does the team bring?
We opened in Gilbert, AZ in 2022 with a team of senior providers (12+ years each) across injectables, lasers, and wellness.
Is the medical director or lead injector board-certified or specially trained in aesthetics?
Yes—our leadership and injectors are board-certified and fellowship/industry trained in aesthetic medicine.
Does URBAN Medical keep up with continuing education, certifications, and the latest technologies?
Absolutely. Our providers teach nationally, attend advanced trainings, and adopt evidence-based technologies aligned with safety standards.
What do patients say about URBAN Medical in Google reviews or testimonials?
We are proud to have a 5 star rating on Google and Yelp! Patients frequently mention natural results, safety, and a great experience with our team. Be sure to check out our latest Googlereviews!
Has URBAN Medical received any local awards, recognitions, or media mentions?
Yes! We’re proud to have been recognized both locally and nationally. URBAN Medical was voted Best of Our Valley in 2023. Our founder, Jordan White, won Entrepreneur of the Year in 2024 and was also named one of the Top Injectors in the Country in 2023.
What percentage of patients come from referrals or repeat visits?
Referrals and returning patients make up a large share of our bookings. About 60%.
What is the overall patient satisfaction rating or success rate for treatments?
We monitor outcomes and patient feedback closely and maintain high satisfaction. We can share recent survey metrics upon request.
What specific treatments or technologies make URBAN Medical different from competitors in Gilbert, AZ?
Expert, board-certified providers; ultrasound-assisted safety protocols for advanced injections; a focus on natural, customized results; and integrated wellness options.
Does URBAN Medical specialize in certain treatments?
Yes. We specialize in neurotoxins (Botox®, Dysport®, Jeuveau®, Daxxify®, Xeomin®), HA fillers (Restylane®, Revanesse®), biostimulators (Sculptra®, Radiesse®), advanced CO₂ Laser Skin Resurfacing treatments, RF microneedling (Virtue RF), IPL/photofacials, laser hair removal, Bioidentical Hormone Replacement Therapy, Medically Managed Weight Loss, Lip Filler, and Natural Results.
What advanced technology or equipment does URBAN Medical offer that others don’t?
At URBAN Medical, we’re proud to offer some of the most advanced technologies in aesthetics and wellness:
Motus provides true painless laser hair removal that’s up to 99% effective, compared to the ~82% effectiveness of traditional lasers.
Our Tetra CO₂ laser resurfaces the skin with significantly less downtime than older CO₂ technologies.
For regenerative treatments, we offer Selphyl PRFM, an advanced form of PRP designed to last longer in the skin and stimulate collagen for smoother, healthier texture.
We also specialize in Liquid Rhinoplasty, a non-surgical nose job that refines the nose’s shape with filler and little to no downtime.
With the Helix laser, a hybrid fractional device, we can treat fine lines, laxity, and pigmentation in one customizable treatment, with more powerful results and improved recovery times.
Does URBAN Medical create personalized treatment plans tailored to each patient’s goals?
Yes. Every patient receives a customized plan based on goals, anatomy, lifestyle, and downtime preferences.
Does URBAN Medical offer competitive pricing for treatments compared to other medspas in Gilbert, AZ?
URBAN Medical is proud to offer competitive and transparent pricing that reflects the quality of our care and expertise. During your consultation, you’ll receive a personalized quote, and our 20% savings on packages and memberships make maintaining your results even more rewarding.
Are there membership programs, loyalty rewards, or package deals available?
Yes we offer several memberships at our Gilbert med spa!
Join our Loyalty Program for just $199 per month with a 6-month commitment - and every dollar goes straight into your patient wallet, ready to use on treatments or skincare you love. Nothing is lost, and your funds roll over month to month for total flexibility. As a member, you’ll enjoy a complimentary Dermaplane each month and a complimentary CoolPeel each year. Plus, you'll get 10% off all aesthetic services and skincare all year long. To keep your benefits fresh, wallet funds reset annually on January 1 - the perfect reason to treat yourself before the new year begins.
Join our Skin Club for just $125 per month with a 6-month commitment - and every dollar goes straight into your patient wallet, ready to use toward your favorite treatments. Your funds roll over month to month, giving you the flexibility to save or spend as you wish. Each month, enjoy a complimentary Dermaplane, and once a year, treat yourself to a Hydrafacial (a deeply cleansing and hydrating treatment that leaves your skin refreshed and glowing). Skin Club members also receive 10% off facials, chemical peels, and related add-on services for even more value. To keep things fresh, wallet balances reset annually on January 1 - the perfect reason to indulge before the new year begins.
Our Well-Being Membership is designed for those focusing on overall health and wellness. It is $99 per month with a 12-month term. Membership includes 4 complimentary concierge wellness visits each year, along with exclusive access to new wellness protocols, launches, and educational events. Members receive preferred scheduling and a dedicated concierge support experience. You’ll also enjoy 10% off all wellness-related treatments and nutraceuticals, plus an annual wellness perk, which could be labs, a food sensitivity analysis, or allergy screening.
Does URBAN Medical provide complimentary consultations to help patients explore their options?
Yes. We offer complimentary consults to review goals, options, pricing, and timelines.
What steps does URBAN Medical take to ensure patient safety and comfort during procedures?
Your safety and comfort come first at our Gilbert med spa. Our board-certified providers use sterile technique, ultrasound guidance when needed, and FDA-approved products to ensure the highest level of care. We also include topical numbing and personalized pre- and post-care for a safe, seamless experience.
Does the staff educate patients about aftercare and realistic expectations?
Always. You’ll receive clear pre- and post-care instructions and realistic timelines for results.
What protocols are in place for emergencies, side effects, or corrections?
We maintain on-site emergency and complication medications and protocols (including hyaluronidase for HA fillers) to ensure your safety at all times. Our team provides prompt follow-up and corrections when needed and monitors phones after hours for any urgent concerns.
Why do patients in Gilbert, AZ, choose URBAN Medical over the competition?
Our patients love URBAN Medical for our natural, refined results and personalized care. We combine advanced technology with a safety-first mindset and a welcoming, concierge-style experience that puts your comfort first.
Is URBAN Medical involved in the local community, events, or partnerships that build trust?
Yes—we participate in local events and educational initiatives; follow our socials for announcements.
What types of wellness treatments does URBAN Medical offer to complement aesthetic services?
At URBAN Medical, we offer the following wellness treatments:
BioIdentical Hormone Replacement Therapy (Pellets, Troches, Creams, Injectable)
Medically Managed Weight-Loss Program (Semaglutide, GLP-1 / Tirzepatide, GIP)
NAD+ Injections
Sexual Health (Trimix, Addyi)
How does URBAN Medical incorporate holistic or integrative wellness approaches into treatment plans?
At URBAN Medical, we take a holistic approach to every treatment plan integrating skincare, laser treatments, and injectables with wellness considerations such as sleep, stress management, hormone balance, nutrition, and sexual health. This comprehensive approach helps our patients achieve results that enhance both confidence and overall well-being.
What brands and types of dermal fillers does URBAN Medical specialize in using for patients?
We specialize in FDA-approved HA fillers including
How does the medical staff ensure natural-looking results with dermal fillers while meeting patient goals?
We prioritize anatomy-led dosing, conservative layering, and follow-up refinements.
What training or expertise does URBAN Medical’S staff have in treating patients with both lighter and darker skin tones safely and effectively?
Our team is trained across all Fitzpatrick skin types with device settings and protocols tailored to minimize risk.
What protocols are followed to minimize hyperpigmentation or scarring risk in patients with darker skin types?
We employ practices like careful laser selection, personalized settings, staggered treatment plans, and diligent pre/post-care (sun protection, pigment-safe topicals).
Does URBAN Medical offer specialized laser or skin treatments that are safe for all Fitzpatrick skin types?
Yes! Our practice is proud to be skinclusive — meaning our laser technologies are safe and effective for all Fitzpatrick skin types, from the lightest to the darkest. We carefully customize treatment settings to your skin to minimize risk and maximize results, so every patient can feel confident and included in their care.
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